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Help Center
Quick answers about your account, the online wall, conversations, coins, and safety on EromeSingleChat.
1. Account & login
Do I need an account to use EromeSingleChat?
No — you can browse who is online and start your first conversation without creating an account. Creating one lets you keep a display name and preferences across sessions.
What if I forget my password?
Use the forgot-password flow and complete the verification steps. Make sure you still have access to the email linked to your account.
Why is my account restricted?
Access can be limited if we detect unusual activity, a rule violation, or a security risk. Some restrictions require additional verification before they're lifted.
How do I keep my account secure?
Don't share your login credentials, avoid signing in on devices you don't trust, and contact support right away if you suspect unauthorized access.
2. Conversations, calls & messages
How does it work?
Browse the wall of girls who are online right now, pick one, and open a private 1-on-1 — by text, voice, or live video. Who is on the wall changes with the time of day.
Why did my call fail to connect?
Check your network connection, and make sure your browser has camera and microphone permissions enabled for the site.
Can I switch between text, voice, and video?
Yes — most people start in text and move to voice or video when the conversation is going well. You pick the format before you start.
How do I end a conversation?
You can leave any conversation at any point — there is no requirement to stay in one you'd rather end, and no penalty for leaving.
3. Coins & payments
What do coins unlock?
Coins pay for longer voice and video sessions, at a rate shown before the session starts. Browsing the online wall and starting conversations does not require a purchase.
My payment isn't showing up yet — what should I do?
Confirmation can be delayed by payment-provider processing time. Check your order status first; if coins still haven't arrived after a while, contact support with your order details.
Can I get a refund?
Refund eligibility depends on the specific purchase, payment status, and any legal requirements in your region. Contact support with your order details and we'll review it.
4. Safety, reports & restrictions
How do I report someone?
Use the report tool when you encounter abuse, scams, harassment, or other prohibited behavior described in our Community Guidelines.
What happens after I submit a report?
We review reports and, depending on severity, may warn, restrict, or permanently remove the account involved.
How does blocking work?
Blocking prevents that person from contacting you again. You can block someone at any point during or after a conversation.
Why was my own account restricted?
Restrictions usually follow a reported rule violation, payment abuse, or unusual activity flagged by our systems.
5. Privacy, policies & rules
Where can I see how my data is handled?
See our Privacy Policy for what we collect, how it's used, and your rights.
Where are the platform rules?
See our Terms of Service and Community Guidelines for acceptable use and enforcement.
6. Technical & access issues
Why is a page blank or not loading?
This is usually a caching or network issue. Try refreshing, checking your connection, or retrying on a different browser or device.
What should I try before contacting support?
Refresh the page, confirm your network connection, check camera/microphone permissions, and retry on a supported browser.
What should I include when reporting a technical issue?
The page or feature affected, roughly when it happened, and a screenshot if you have one — this speeds up how quickly we can help.
7. Still need help?
Contact us at [email protected] or see Contact Us for the full list of topics we support.